Diesel Engine Field Service Technician

Location: Mishawaka, IN
Date Posted: 11-10-2017
Title:    Engine Field Service Technician
Employment Type:  Full Time Perm - US Citizen or Green Card
Location Options:  Elko, NV - Salt Lake City, UT – South Bend, IN – Mishawaka, IN

·         Diagnoses and completes less complex repairs to engines at the customer’s site.
·         Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
·         Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
·         Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
·         Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
·         Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
·         Identifies additional service opportunities with customer.
·         Completes training in line with skill and business requirements.
·         Maintains service vehicle and tools for cleanliness and proper operation.
·         Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor
Required Skills & Qualifications
·         Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision
·         Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line
·         Familiar with basic warranty/policy terms
·         Capable of developing collaborative working relationships Able to identify opportunities for work process improvements
·         Can resolve common technical problems
·         Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision
·         In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision
·         Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products
·         Ability to identify and up sell further service and repair opportunities
·         Education, Licenses, Certifications
·         Apprentice Trained Engine Technician (Preferred)
·         Vocational diploma from relevant technical institution
·         Locally valid driving permit CDL Required
·         Basic level field service work experience
·         Intermediate level knowledge of and/or experience with engine products
·         Customer service experience
·         Requires On-call, after hours, night shift, out of town/overnight stays in outside and Hazardous working conditions (Underground/Mine sites)
·         Must be able to lift 50 pounds occasionally.
·         Must be able to stand on feet for long periods of time.
·         Must have the physical ability to wear Personal Protective Equipment (PPE) Protective Glasses and Protective Footwear as required
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