NOC I Specialist - Data

Location: Allen, TX
Date Posted: 11-13-2017
Employment Type:  Full Time Perm - US Citizen or Green Card

The mission of the Surveillance/Tier 1 team is to serve our client's network by performing surveillance and maintenance of their network on a 24x7x365 basis. This will relate to a multitude of technologies, and includes but is not limited to GTD5, 5ESS, DCO, DMS10/100, and ESWD. Specialists will primarily diagnose and resolve issues with the various technologies and support new products as needed.
General functions:
Specialists must be able to identify and respond to network alarms while performing rudimentary triage and resolution on TDM technology. NOC surveillance specialists, through rapid response, must work to ensure network availability to all devices to ensure customer up time. Specialists will be responsible for managing their work flow, escalations and dispatch call outs. They will interface daily with CO technicians and Tier II support to inform or update them on maintenance and outage issues. All specialists will also answer incoming calls and simultaneously surveillance Netcool for alarms to identify outages or isolation conditions. NOC Specialist I’s will triage troubles at the rudimentary level and hand off to Tier II as necessary. All specialists must manage their ticket queues to ensure all troubles are addressed and assigned in a timely manner. All tickets should be frequently and routinely scrubbed to ensure no issues go unresolved for an extended amount of time.  
Skills required:
  • Working knowledge in one or more voice switch technologies: DMS-10, DMS-100/200/500, 5ESS, DCO, GTD-5, and/or EWSD
  • Desired knowledge in one or more VoIP switching technologies: Genband G9/G6/Genius, MetaSwitch and Metasphere, and/or Acme SBC
  • Able to work in a 24x7 environment
  • Ability to handle and prioritize outage and network issues efficiently and effectively
Education and experience:
Associate's degree in telecommunications or related field or equivalent training/educating required. 3-4 years’ experience required. Ability to think critically and work collaboratively across organizational boundaries. Ability to communicate complex issues to technicians and management. Demonstrate excellent customer service through all forms of communication. 


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