Diesel Field Service Technician

Location: Williston, ND
Date Posted: 01-08-2018
Diesel Field Service Technician
 
Location Options:             
 
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·        North Carolina: Charlotte, NC - Greensboro, NC
·        North Dakota: Williston, ND – Minot, ND
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·        Puerto Rico:  San Juan, PR
 
 
 
 
Employment Type:            Full Time Perm
 
ID                                            170006UL
 
Compensation: Base salary commensurate with experience.
Benefits: Additional benefits vary between locations and include options such as 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
 
Job Summary
  • Diagnoses and completes less complex repairs to engines at the customer’s site
  • Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs
  • Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools
  • Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field
  • Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor
  • Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens
  • Identifies additional service opportunities with customer
  • Completes training in line with skill and business requirements
  • Maintains service vehicle and tools for cleanliness and proper operation
  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor
Essential Skills & Experience
Skills
Level l Technician
Skill Level “A”
  • Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision
  • Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line
  • Familiar with basic warranty/policy terms
  • Capable of developing collaborative working relationships Able to identify opportunities for work process improvements
  • Can resolve common technical problems
Skill Level “B” (inclusive of skill level “A”)
  • Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision
  • In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision
  • Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products
  • Ability to identify and up sell further service and repair opportunities
  • Education, Licenses, Certifications
  • Apprentice Trained Engine Technician (Preferred)
  • Vocational diploma from relevant technical institution
 
Experience
  • Basic level field service work experience
  • Intermediate level knowledge of and/or experience with engine products
  • Customer service experience
  • Experience with Cummins QSK 30 to QSK 78 motors as well as experience with KTA 38 and QST 30 motors
  • Experience with heavy duty on highway truck and emissions.
  • 1 years of on the job experience with Diesel Engines, including CAT, Detroit, MTU, Cummins or others
  • 1 years of on the job experience with complete engine rebuilds (must have rebuilt engines from the block)
  • 1 years of on the job experience with High Horse Power Diesel or Natural Gas engines, (30 Liter and up)
·         
Education, Licenses or Certifications
·         Apprentice Trained Engine Technician (Preferred)
 
 
 
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