Service Advisor

Location: Salt Lake City, UT
Date Posted: 01-23-2018
Service Advisor  
Location Options:             
·        Arizona: Avondale, AZ
·        California: West Sacramento, CA
·        Colorado: Denver, CO - Grand Junction, CO – Henderson, CO
·        Florida: Miami Lakes, FL - Orlando, FL
·        Georgia: Albany, GA - Augusta, GA 
·        Illinois: Chicago, IL - Normal, IL - Rock Island, IL
·        Indiana: Fort Wayne, IN - Indianapolis, IN - Mishawaka, IN
·        Iowa: Cedar Rapids, IA
·        Kentucky: Louisville, KY
·        Louisiana: Morgan City, LA
·        Michigan: Dearborn, MI
·        Missouri: Columbia, MO
·        Nebraska: Omaha, NE
·        New Hampshire: Concord, NH
·        New Mexico: Hobbs, NM
·        Nevada: Sparks, NV
·        North Carolina: Charlotte, NC - Greensboro, NC
·        North Dakota: Williston, ND – Minot, ND
·        Ohio: Cleveland, OH
·        Oregon:  Portland, OR - Coburg, OR
·        Pennsylvania: Belle Vernon, PA
·        South Carolina: Summerville, SC – Loris, SC
·        Texas:  Dallas, TX
·        Utah:  Salt Lake City, UT - West Valley City, UT
·        Virginia: Manassas, VA
·        Washington:  Spokane, WA - Sumner, WA
·        West Virginia: Cross Lanes, WV
·        Wyoming:  Rock Springs, WY
·        Puerto Rico:  San Juan, PR
Employment Type:            Full Time Perm
ID                                            180000GM
Compensation: Base salary commensurate with experience.
  • Additional benefits vary between locations and include options such as 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Job Summary
This is an exciting opportunity in Salt Lake City, UT for a Service Advisor.
Your impact will happen in these and other ways:
·         If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then this is where you need to be.
Extraordinary Technology Requires Extraordinary Advisors!
·         Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.
·         The Service Advisor has safety, customer satisfaction, and business responsibilities within branch operations. The person in this role is responsible for supporting and assisting customers.
An Extraordinary Cummins Service Advisor…
·         Embraces new technology for diagnostics and data gathering.
·         Focuses on a high level of customer service and communications.
·         Looks to develop their skill set and product knowledge through classroom, hands-on, and virtual training.
·         Readily adapts to a changing work environment and work assignments.
·        Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, and fully participate in Company accident prevention and safety improvement activities.
·        Respond to all customer requests courteously and professionally, in a timely and responsive manner.
·        Maintain a clean, professional personal appearance at all times, meeting all Company standards for professional appearance.
·        BUSINESS
·        Greet all visitors courteously, determining their needs and directing them to the proper area.
·        Gather required work order information to include but not limited to:
·        Customer information such as company name, contact name, address, and phone number.
·        Required product and vehicle/unit information
·        Requested repair, complaint, and/or failure. Gather details such as operating conditions at the time the complaint/failure occurred.
·        Create an accurate job plan using Standard Repair Time (SRT) procedures.
·        Obtain the customer’s perception/interpretation of warranty coverage’s.
·        Demonstrate a positive attitude and a high level of personal credibility and integrity with dealers, customers, management, and co-workers.
·        Back up to other department Service Advisors.
·        Maintain company and product confidentiality.
·        Attend and participate in all meetings, training's, and activities as required.
·        Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency.
·        Adhere to all Company policies and departmental procedures and rules.
·        All other duties as required.
·        High School Diploma or GED preferred.
·        2-4 years previous experience preferred.
·        2-4 years previous customer service/contact experience required
·        Proficient computer and typing skills specifically in the use of Microsoft Windows, Word, Power Point, Customer Data Base and Outlook.
·        Technically competent in diesel engines / generator repairs or industry knowledge preferred.
·        Superior communication skills, positive attitude and professional in demeanor and appearance.
·        Excellent organizational and follow-up skills.
·        Must be able to communicate effectively verbally and in writing.
·        Must be able to follow Company procedures and standard operating procedures.
·        Must be honest, reliable, and dependable, and have a positive attitude.
·        Must be able to work well under pressure or within deadlines.
·        Must be able to work well independently or with others in a team environment.
·        Must be well disciplined person willing to manage numerous tasks in a non-stop service environment.
·        Candidate must meet all eligibility requirements to drive a Company vehicle, including but not limited to:
·        Must have a current, valid driver's license issued by the state in which they reside.
·        Must have current motor vehicle liability insurance.
·        No convictions for any driving under the influence of alcohol or drugs charges (DUI) within prior 5 years.
·        No greater than three (3) moving violations within prior 12 month period.
·        No greater than 2 avoidable accidents on MVR within prior 3 years.
·        Candidate must be able to pass pre-employment drug testing and meet all physical requirements for the position.
·        If selected, candidates must consider this position as primary employment and hold no other jobs with this Company’s competitors, customers, or suppliers.
  • Must be able to lift 25 pounds occasionally.
  • Must have the physical ability to wear Personal Protective Equipment (PPE) Protective Glasses and Protective Footwear as required.
Compensation and Benefits:
·        Base salary commensurate with experience.
Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and profes
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