Senior Diesel Field Service Technician - Mobile Traveling

Location: Rock Springs, WY
Date Posted: 02-06-2018
*****Attention Road Warriors!*****
If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then this is where you need to be.
Extraordinary Technology Requires Extraordinary Technicians!
Our Sales and Service business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and
This senior level role is both customer- and mentor-focused with opportunities to move into management or training with travel to other Service facilities.
This is an exciting opportunity in West Valley City, UT for a Traveling Engine Field Service Technician, Level III.
Traveling Technicians will be based out of a “home” branch location (Phoenix, Salt Lake City and Denver).  Depending on qualifications of applicant and local branch business needs, other locations within the Rocky Mountain Region will be considered.  Cummins North America is where you can work on industry leading engine technology while working in some of the most beautiful scenery in the world.
An Extraordinary Technician…
  • Embraces new technology for diagnostics and data gathering.
  • Focuses on a high level of customer service and communications.
  • Looks to develop their skill set and product knowledge through classroom, hands-on, and virtual training.
  • Mentors and coaches junior technicians.
  • Readily adapts to a changing work environment and work assignments.
Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site.
Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
Escalates unresolved issues to product specialists or supervisor.
Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional sales and service opportunities with customer.
Completes training in line with skill and business requirements.
Maintains service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
Skills and Experience Required:
Skill Level A
Level II Technician plus:
Ability to train Service Personnel to develop their diagnostic skills
Able to identify opportunities for work process improvements and recommend appropriate action
Able to develop and maintain productive working relationships
Ability to prepare reports providing feedback on service interventions
Able to understand and follow the Technical Support Request (TSR) process
Skill Level B
Skill Level A plus:
Ability to identify and resolve engine system failures relating to and impacted by component failure
Ability to guide / coach other service technicians (including non-Cummins technicians) through complex service interventions and diagnostic issues
Can resolve complex technical problems
Education, Licenses, Certifications
High School diploma or GED equivalent preferred
Apprentice Trained Engine Technician preferred
Vocational diploma from relevant technical institution
Candidate must meet all eligibility requirements to drive a Company vehicle, including but not limited to:
Must have a current, valid driver's license issued by the state in which they reside.  Commercial Driver’s License (CDL) preferred.
Must have current motor vehicle liability insurance.
Must abide by all local, state and federal rules and regulations.
No convictions for any driving under the influence of alcohol or drugs charges (DUI) within prior 5 years.
No greater than three (3) moving violations within prior 12 month period.
No greater than 2 avoidable accidents on MVR within prior 3 years.
Significant field service work experience preferred
Expert level knowledge of and/or experience with multiple Cummins engine products
Customer service experience and capabilities
Experience providing technical advice and coaching to more junior technicians
Additional Responsibilities Unique to this Position                
This is a Traveling Technician position that will be given out of town assignments that may last several days, several weeks, or longer.
Traveling requirements will be at a 3:1 ratio (~3 weeks travel vs 1 week in home branch) or ~75%
Purpose and scope of role include, but are not limited to, assisting with the workload demands throughout the Rocky Mountain Region and helping branches with high work volumes take care of customer needs.
Traveling Technicians will be based out of a “home” branch location (Phoenix, Salt Lake City, Denver).  Depending on qualifications of applicant and local branch business needs, other locations within Rocky Mountain Region will be considered.

Compensation: Base salary commensurate with experience.
Benefits: Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
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