Senior Diesel Field Service Technician - Mobile Traveling

Location: Casper, WY
Date Posted: 02-06-2018
Mobile / Traveling Diesel Engine Field Service Technician
Employment Type:            Full Time Perm
Compensation:                  Excellent compensation and benefits package to include travel rate over and above base rate plus
Location:                            Open to location 

Job Summary
Global Diesel Manufacturing distribution business delivers reliable, durable, high performing products for our global partners. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.
The Traveling Engine Field Service Technician is a technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site.
·       Embraces new technology for diagnostics and data gathering.
·       Focuses on a high level of customer service and communications.
·       Looks to develop their skill set and product knowledge through classroom, hands-on, and virtual training.
·       Mentors and coach’s junior technicians.
·       Readily adapts to a changing work environment and work assignments.
Essential Skills, Responsibilities & Experience
Key Responsibilities:
·       Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
·       Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
·       Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
·       Escalates unresolved issues to product specialists or supervisor.
·       Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
·       Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
·       Identifies additional sales and service opportunities with customer.
·       Completes training in line with skill and business requirements.
·       Maintains service vehicle and tools for cleanliness and proper operation.
·       Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
Qualifications and Competencies:
·       Ability to train service personnel to develop their diagnostic skills
·       Able to identify opportunities for work process improvements and recommend appropriate action
·       Able to develop and maintain productive working relationships
·       Ability to prepare reports providing feedback on service interventions
·       Able to understand and follow the Technical Support Request ((TSR) process
·       Ability to identify and resolve engine system failures relating to and impacted by component failure
·       Ability to guide / coach other service technicians (including non-Cummins technicians) through complex service interventions and diagnostic issues
·       Can resolve complex technical problems
·       Significant field service work experience preferred
·       Expert level knowledge of and/or experience with multiple engine products
·       Customer service experience
Additional Responsibilities Unique to this Position
  • This is a Traveling Technician position that will be given out of town assignments that may last several days, several weeks, or longer.
  • Purpose and scope of role include, but are not limited to, assisting with the workload demands and helping branches with high work volumes take care of customer needs.
  • Traveling Technicians will be based out of a “home” branch location and the base location is negotiable, depending on qualifications of applicant and business needs.
Education, Licenses or Certifications
·       Apprentice Trained Engine Technician (Preferred)
·       Vocational diploma from relevant technical institution
·       Candidate must meet all eligibility requirements to drive a Company vehicle, including but not limited to:
·       Must have a current, valid driver's license issued by the state in which they reside.
·       Must have current motor vehicle liability insurance.
·       Must abide by all local, state and federal rules and regulations.
·       No convictions for any driving under the influence of alcohol or drugs charges (DUI) within prior 5 years.
·       No greater than three (3) moving violations within prior 12 month period.
·       No greater than 2 avoidable accidents on MVR within prior 3 years.
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