Senior Power Generation Field Service Technician - Highly Experienced

Location: Avondale, AZ
Date Posted: 02-07-2018
Power Generation Field Service Technician
Location Options:              Savannah, GA ,  Fresno, CA, Riviera Beach, FL, Dallas, TX, Sumner, WA, Ventura, CA, Avondale, AZ, Fargo, ND, Billings, MT, Coburg, OR, Houston, TX, Manassas, VA, Henderson, CO, Kenly, NC, Austin, TX, De Pere, WI, West Valley City, UT, Evansville, IN, Odessa, TX, Grand Forks, ND, Omaha, NE, Hodgkins, IL, Kenner, LA, Loris SC,  Des Moines, IA, Tucson, AZ
Employment Type:            Full Time Perm
Job Summary
·        Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.
·        This mid-range role is customer-focused and is your starting spot for multiple career paths within our Service business with training on our newest product updates.
·        Add to your current skills with training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime.
·        Diagnoses and completes less complex repairs to generators and components at the customer’s site.
·        Engages customers in a courteous and professional manner.
·        Anticipates and ensures prompt and efficient attention to customer needs
·        Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools
·        Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field
·        Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor
·        Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
·        Completes training in line with skill and business requirements
·        Maintains service vehicle and tools for cleanliness and proper operation
·        Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor
Essential Skills & Experience
·        Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision
·        Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line, INPOWER, LONMGMAKER
·        Familiar with basic warranty/policy terms
·        Capable of developing collaborative working relationships
·        Able to identify opportunities for work process improvements
·        Can resolve common technical problems
·        In depth electrical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision
·        Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products
·        Basic level field service work experience
·        Intermediate level knowledge of and/or experience with of power generation products
·        High Voltage/ Low Voltage experience
·        Customer service experience
Education, Licenses or Certifications
·         Apprentice Certified Power Generation/ Electrical Technician (Preferred)
·         Vocational diploma from relevant technical institution
·         Current relevant electrical certification
·         Locally valid driving permit
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