Senior Power Generation Field Service Technician

Location: Bozeman, MT
Date Posted: 03-13-2018
Power Generation Field Service Technician – 170001LD
Location:  Billings, MT
·         Diagnoses and completes less complex repairs to generators and components at the customer’s site.
·         Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
·         Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
·         Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
·         Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
·         Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
·         Completes training in line with skill and business requirements.
·         Maintains service vehicle and tools for cleanliness and proper operation.
·         Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
Skill Level A
·       Level I Technician plus
·       Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision
·       Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line, INPOWER, LONMGMAKER
·       Familiar with basic warranty/policy terms
·       Capable of developing collaborative working relationships
·       Able to identify opportunities for work process improvements
·       Can resolve common technical problems
Skill Level B
·       Skill Level A plus
·       Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision
·       In depth electrical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision
·       Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products
·       Small to large RV Gen Set to Twin 1500 KW Gen Set
·       Experience in Switch gear and controllers
·       Experience with start-ups
·       Travel 600-700 miles per week within the state of Montana
·       Intermediate level field service work experience
·       Intermediate level knowledge of and /or experience with power generation products
·       High Voltage/Low voltage experience
·       Customer service experience
·       Requires On-Call, after hours, night shift, out of town/overnight stays in outside and hazardous working conditions.
Education, Licenses, Certifications
·         Apprentice Certified Power Generation/ Electrical Technician (Preferred)
·         Vocational diploma from relevant technical institution
·         Current relevant electrical certification
·         Locally valid driving permit
Basic level field service work experience
Intermediate level knowledge of and/or experience with of power generation products
High Voltage/ Low Voltage experience
Customer service experience
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