JDE O2C Implementation Support Manager

Location: Boston, MA
Date Posted: 05-27-2016
JDE O2C Implementation Support Manager
Location: Norcross, GA
Employment Type:  Full Time Perm
Our client makes consumer and corrugated packaging solutions that give their customers a winning edge in the global marketplace. They partner closely with customers on everything from beverage packs and pizza boxes to trigger sprayers and fragrance pumps to paperboard used for a wide variety of packaging and shipping containers.
Their 42,000 team members combine practical innovations and rigorous execution in about 275 operating and business facilities across North America, South America, Europe and Asia to deliver products and services that answer unique local needs.
  • Plans, directs and coordinates activities on all sizes of projects to ensure they are completed on time and within budget.  Has overall responsibility for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects
Required Skills and Experience
  • JDE implementation experience
  • Order to Cash implementation experience
  • Implements ERP systems to end users across all locations
  • Coordinates all facets of a software implementation from project kick-off to Go Live
  • Provides second and third-level support to end users
  • Acts as a liaison between IT and the clients
  • Collects, analyzes, reviews, documents, and communicates business needs and requirements
  • Interacts with clients to assess the needs and define the systems scope and objectives  
Manages Software Implementations
  • Facilitates gap analyses for process and system functionality for plants and divisions implementing new software to identify operational deficiencies and ensure desired performance
  • Documents business requirements in functional requirement records to capture information, changes, etc
  • Develops, documents, and communicates business and functional requirements to design and implement business solutions
  • Designs solutions to improve productivity and user efficiency
  • Tests enhancements on system functionality to ensure effective implementation and operation.
  • Coordinates data conversions to ensure standardized map files
  • Writes IT requirements to define business needs and develop databases, software, etc
  • Supports end user problem resolution after systems and processes are implemented to ensure operational efficiency and effectiveness
  • Conducts and coordinates regularly scheduled maintenance on specific applications to ensure operational effectiveness
Conducts Research and Analyses
  • Assesses clients’ needs to assist in identifying business system requirements and enhancement requests
  • Researches system issues, formulates solutions, and presents solutions to end users to ensure optimum service and cost efficiency
  • Conducts research on reported problems to eliminate recurrences, identify root causes, and recommend solutions
  • Analyzes business requirements and software functionality to solve and drive solutions for organizational problems and requirements
  • Analyzes issue trends to provide recommendations to IT management and Development groups on system enhancements
  • Provides process improvement recommendations to ensure client needs are met
  • Recommends options to reduce risks and weigh costs versus benefits
  • Recommends alternative application software packages to provide solutions and strategies based upon best practice research  
Interfaces with Internal and External IT Associates
  • Acts as an advocate for software solutions to support best practices, technology advancement, etc
  • Interfaces with programmers to communicate software enhancement needs and issues
  • Collaborates with programmers to recommend changes for programs and software functionality
  • Collaborates with individuals, functions, and teams across the organization to define process and system requirements
  • Develops and delivers presentations to all levels of the organization to provide information on business and functional requirements and gain consensus
  • Remains current on technical sector developments to obtain and disseminate industry best practices, emerging trends, resources, etc
Provides End User Support
  • Trains ISG Support on software functionality to ensure adherence with established standards
  • Responds to questions and applies knowledge of computer software, hardware, and processes and policies to support problem resolution and ensure customer satisfaction
  • Supports end user problem resolution after systems and processes are implemented to ensure operational efficiency and effectiveness
Manages Projects
  • Manages project lifecycles, including project scope, resources, schedule, initiation, start-up/design, building, and deployment for projects from beginning to end
  • Develops design documents (e.g., product design, business design, etc.) to define project scope and to identify stakeholders
  • Distributes design documents to stakeholders to obtain sign-off, agreement on project costs, and needed resources
  • Develops project plans (e.g., detailed plan, milestones, work breakdown structures, etc.) and assigns tasks to resources for ensuring projects will be completed on time and according to specifications
  • Identifies and negotiates process changes, ownership of processes, and management of project impact
  • Designs and implements communication plans to ensure those affected by projects are informed and updated
  • Follows up with assigned resources formally (e.g., status meetings, etc.) and informally to continuously manage the productivity of the team, project timelines, and deliverables
  • Balances multiple projects and deployment schedules to meet the management team’s goals
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