System Manager - Public Safety Communications Consultant

Location: Las Vegas, NV
Date Posted: 08-22-2016
System Manager -  Public Safety Communications Consultant
Location:                                Phoenix, AZ – Tempe, AZ – Lincoln, NE, Las Vegas OR REMOTE 
Employment Type:                Full Time, Perm
Salary:                                     Flexible for the right candidate
The System Manager is the Customer's primary point of contact within our client. The System Manager acts as communications consultant and manager of contracted services.
·         Serves as the primary liaison who will work closely with the Customer, Systems Support Center, Dispatch Operations, Product Groups, the Factory, System Engineering, System Integration, the Field Service Organization, the Service Support Network, third party contractors, and the local servicer
·         Responsible for insuring the Terms and Conditions of the warranty/maintenance contact are met. May include but no limited to: System Administration Service, Inventory Management Service, Configuration Management Service, Site Management Service, User Support Service, Vendor Management, Operational Assessment, and System Planning Service
·         Coordinate service activities and ensure compliance of the contract such as, compliance with response/restoration time commitment.
·         Expected to remotely diagnose system failure and facilitate call management as applicable as well as manage emergency service efforts and escalation procedures
·         Provide analysis, recommendations and fault diagnostic information to the customer to achieve optimal system performance and utilization
·         Be proactive in managing the resources available to sustain optimal up-time, system availability and maximum beneficial use of the radio system
·         Regularly review service information and quality reports generated by the system service database to determine an ongoing course of action
·         Prepare various reports at regular intervals from system performance metrics provided by Integrated Network Management.
Essential Skills & Experience
·         5+ years of experience as a project manager, system manager, field service technician, or customer support manager
·         Must have experience with LMR, Astro, or P25 Systems
Essential Education
·         Bachelor’s Degree strongly preferred
·         PMP PMI certification a plus.
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